Business Building Series

Newscasts regularly showcase the disturbing statistics about the number of businesses that fail each year. A major contributing factor is the lack of attention to the customer experience.

Did you know….

• 82% of US consumers surveyed indicated they had stopped doing business with a company due to a customer experience that did not meet their expectations,
• 70% of widows will fire their financial planner within 3 years of their husband’s death,
• 40% of Boomers feel ignored by the businesses they visit, and
• Many Seniors report feeling downright ignored.

It doesn’t have to be that way.

We can help.

When you understand your market, how to attract them, and offer a customer experience that respects their needs and culture – magic happens.



Turn Strangers into Satisfied Customers, and Satisfied Customers into
Loyal Raving Fans.